Support
How can we help?
Email us and we'll get back to you as soon as we can.
support@thefitledger.comCommon questions
TrakkApp is now FitLedger. Is my data safe?
Yes. FitLedger is the new name for TrakkApp. Your account, logs and backups carry over automatically when you update; just sign in the same way you did before.
How do I restore my Premium subscription?
Open FitLedger, tap any Premium feature to open the Premium screen, then tap Restore Purchases. Make sure you're signed in to the same Apple Account you subscribed with.
How do I cancel my subscription?
Subscriptions are managed by Apple. In FitLedger go to More → Settings → Manage Subscription, or on your iPhone open Settings → your name → Subscriptions → FitLedger. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You keep Premium until the end of the period you've paid for.
How does the 7-day free trial work?
The annual plan includes a 7-day free trial for eligible new subscribers. You won't be charged during the trial, and FitLedger reminds you in the app before it ends. If you don't cancel, the annual subscription starts on day 7. The monthly plan has no free trial.
Can I get a refund?
Payments are handled by Apple, so refunds are requested through Apple at reportaproblem.apple.com.
How do I connect Apple Health?
FitLedger asks for Apple Health access the first time it needs it. To change it later, open the Health app, tap your profile picture, then Apps → FitLedger, and turn on the data you want to share. Workouts recorded on Apple Watch then appear in FitLedger's Cardio section.
How do I move my data to a new phone?
- On your old phone, open More → Settings → Cloud Backup and tap Back Up Now.
- Install FitLedger on your new phone and sign in with the same account.
- Open Cloud Backup again and tap Restore.
How do I delete my account?
Open More → Settings → Delete Account. This permanently deletes your account and your cloud backup. If you subscribe to Premium, cancel the subscription separately in your Apple Account settings, as deleting your account doesn't cancel it.
Is photo meal logging available?
Not yet. Photo logging and Strava are coming in a future update. You can log food by search, barcode or manual entry today.